The AI model providers Town relies on and how we protect your data.

Town uses third-party AI model providers to deliver product features. Town configures these providers so customer inputs and outputs are not used to train third-party foundation models.

Last updated: May 2026

How we handle AI provider data use.

Town uses AI model providers through their APIs. We configure each provider and routing layer so customer inputs and outputs are not used to train third-party foundation models, unless a customer explicitly enables or instructs that use.

No training on your data

Town's agreements with AI model providers contractually prohibit them from using customer inputs or outputs for model training.

Conditional providers

Some providers are used only when specific features are enabled. Learn more about when providers are leveraged below.

Verified opt-out

Town has verified opt-out or no-training status with each provider through dashboard settings, contractual terms, or API configuration.

AI model providers.

The following AI model providers may process customer data when delivering Town's product features. Each provider's acceptable use policy is linked where available.

Anthropic
Large language model processing for assistant and routine features. Primary model provider.
Link

OpenAI
Model inference for selected AI features and provider routing. Used when specific model paths or routing rules select OpenAI.
Link

Amazon Web Services (Bedrock)
Managed AI model hosting for supported Bedrock-backed requests. Applies when Town uses Bedrock-backed model paths.
Link

Google (Gemini)
Large language model inference for selected AI features and provider routing. Used when specific model paths or routing rules select Gemini.
Link

Gemini Enterprise Agent Platform
Managed AI model hosting (formerly Google Cloud Vertex AI). Used for image generation features such as Townie image rendering.
Link

OpenRouter
Model routing and inference for supported LLM requests. Used only when configured model routes send traffic through OpenRouter.
Link

ElevenLabs
Speech synthesis and voice generation. Applies when audio generation features are used.
Link

Routing and conditional providers.

Some providers may be configured as fallback or conditional routes. Where Town uses routing layers, Town applies provider-selection controls intended to route customer data only to providers whose data-use commitments align with Town's no-training statement.

Acceptable use.

Customers may not use Town or its AI features for illegal activity, security abuse, privacy violations, deceptive impersonation, child safety violations, regulated or high-risk decisions without appropriate oversight, harmful content generation, or misuse of voice, likeness, or identity rights. Provider-specific acceptable use policies may also apply, as linked above.

Scope.

This page covers AI model providers. Ordinary backend subprocessors are listed separately on Town's subprocessor page. Customer-connected third-party integrations are governed by the customer's relationship with those third-party services and those services' own terms.

Questions about AI providers or data use?

If your organization needs more detail on a listed provider or our data handling practices, we'd love to help.

Contact us